Careers

Join Our Team at Samper Law!

We are hiring for the position of Client Service Associate.

The Role

We are seeking a high-caliber Client Service Associate to serve as the face and voice of our firm. This is a vital position within our established corporate structure, designed for a dedicated professional who thrives in a collaborative, high-standards environment.

We are seeking a proactive self-starter who will seamlessly integrate into our firm, strictly adhering to our structure of operational excellence. This is a role for a professional ready to perform from Day 1. You must possess the emotional intelligence to manage sensitive client interactions while identifying opportunities to improve intake efficiency. The successful candidate will proactively manage the flow of communication to ensure no inquiry is missed and no client is neglected, effectively maximizing the firm's conversion and retention rates while contributing directly to the firm’s bottom line through superior service and responsiveness.

Core Responsibilities

• Client Intake & Onboarding: Serve as the primary point of contact for prospective clients. You will conduct initial screening interviews with empathy and precision to determine eligibility, gather critical information, and schedule consultations. You are the "first impression" of the firm and a critical driver of business growth.

• Communication Management: Manage high-volume incoming calls, emails, and messages. You are responsible for maintaining professional, empathetic, and clear communication with clients in both English and Spanish, ensuring they feel supported and informed throughout their engagement.

• Calendar & Scheduling: Coordinate attorney schedules with absolute accuracy. You will manage consultation calendars, confirm appointments to minimize no-shows, and ensure the legal team’s time is protected and utilized efficiently.

• Operational & CRM Management: Maintain the integrity of our client database (CRM) by entering data with zero errors. You are expected to track lead sources and status updates proactively, ensuring accurate reporting on the firm's intake metrics.

• Cross-Practice Support: While the focus is Immigration, candidates with the capacity to assist in client coordination for Family, Criminal, and Personal Injury matters are regarded as a strategic asset and will be expected to leverage that experience to support the firm’s broader service capabilities.

Professional Standards & Expectations

Samper Law maintains a culture of elite professionalism. We are looking for a candidate who aligns with our operational values:

• Mission-Focused Dedication: This is a demanding role. You are expected to dedicate the time and energy necessary to complete tasks correctly, timely, and consistently. We value results, thoroughness, and dedication over mere attendance.

• Operational Discipline: We value structure and order. The candidate must possess a deep respect for the firm’s hierarchy and strictly adhere to operational protocols, call scripts, and strategies established by senior management.

• Operational Agility: You must excel under pressure and possess superior time management skills. The ability to handle ad-hoc, last-minute assignments—prioritizing accurately and switching focus immediately without compromising quality—is essential.

• Professional Focus: We are a destination for focused legal work. We expect an unwavering professional demeanor that prioritizes productivity and client service. We avoid office politics and distractions, ensuring a singular focus on the firm’s mission and success.

Candidate Profile

• Experience: A strict minimum of 1 year of substantive experience in high-volume customer service, sales, or legal intake is required. Experience in a law firm setting is considered a distinct advantage.

• Education: Bachelor’s degree is preferred.

• Languages: Fluency in both English and Spanish is strictly required. You must be able to read, write, and speak professionally in both languages without hesitation.

• Attributes: Extremely professional, disciplined, and empathetic with a high standard for excellence.

Compensation & Benefits

Samper Law offers a compensation structure designed to reward high performers.

• Salary: Competitive base salary, starting at $52,000, commensurate with experience. We are prepared to offer a compensation package that accurately reflects the market value of a top-tier candidate.

• Incentive Structure: We provide a robust performance-based incentive scheme. Team members are rewarded for productivity, efficiency, and contribution to the firm's success.

• Benefits Package:

  • Retirement Plan

  • Health, Dental, and Vision Insurance

  • Paid Time Off

  • Professional Development Opportunities

Application Instructions

Qualified candidates are invited to submit their curriculum vitae and a cover letter detailing their specific experience in client service.

Please apply directly or forward credentials to: gkloss@samperlaw.com