Legal Client Service Associate (CSA)

About the Firm

Headquartered in Woburn, Massachusetts, an extension of Boston's innovation corridor, Samper Law delivers bespoke legal strategy to scaling enterprises, global talent and private clients across the country and around the world. We provide sophisticated advocacy for clients navigating complex immigration mobility, civil litigation and private legal matters. Our approach transcends traditional legal advice; we act as dedicated partners to secure legacies. The firm is known for zealous representation, integrity and the sophisticated handling of high stakes cases, within an environment that demands professional rigor and rewards high performance.

The Role

We are seeking a high caliber Legal Client Service Associate to serve as the face and voice of the firm. You will manage the client lifecycle from first inquiry through case updates, so that no inquiry is missed and no client is neglected, maximizing satisfaction and retention and contributing directly to the firm's success.

Core Responsibilities

• Primary point of contact: Handle calls, messages and walk ins from current and prospective clients with professionalism, empathy and precision, bridging clients and the legal team.

• Intake and consultations: Screen new inquiries, schedule consultations and follow up to convert prospective clients.

• Proactive client communication: Provide regular case status updates, manage expectations and make clients feel supported.

• Onboarding and data integrity: Collect, organize and index new client information and documents accurately in our systems.

• Account management: Assist with billing, payment plans and collections so financial operations run smoothly.

• Quality assurance: Track client feedback and propose improvements to the client experience.

• Cross practice support: Coordinate clients for civil litigation, family and criminal matters as needed.

Professional Standards & Expectations

• Mission focused dedication: We value results, thoroughness and dedication over mere attendance.

• Operational discipline: Respect for the firm's structure and strict adherence to protocols, communication scripts and strategies set by management.

• Operational agility: Handle ad hoc, last minute assignments, prioritizing accurately without compromising quality.

• Professional focus: An unwavering professional demeanor; we avoid office politics and distractions.

Candidate Profile

• Languages (mandatory): Complete professional fluency in English and Spanish, spoken and written. Portuguese is a plus. Candidates without Spanish fluency will not be considered.

• Experience: 1 or more years in a law firm or professional office preferred; client relations, account management or high volume intake experience is highly valued.

• Education: Bachelor's degree preferred.

• Attributes: Empathetic, detail oriented, composed under pressure and able to de escalate difficult conversations with grace.

Benefits

• Retirement plan with employer matching on your participation
• Health, dental and vision insurance
• Paid time off that grows with tenure, plus paid firm holidays and your birthday off
• Performance based incentives for productivity, efficiency and contribution to the firm
• Professional development, including mentorship and CLE support for attorneys
• On site gym at our Woburn office

Work Arrangement

This is a full time, in person position at our Woburn office. Over time, team members who demonstrate consistent performance may earn eligibility for hybrid flexibility.